Value creation in the public service ecosystem : an integrative framework

Osborne, Stephen P. and Powell, Madeline and Cui, Tie and Strokosch, Kirsty (2022) Value creation in the public service ecosystem : an integrative framework. Public Administration Review, 82 (4). pp. 634-645. ISSN 0033-3352 (https://doi.org/10.1111/puar.13474)

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Abstract

This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter-relationships across these levels. It concludes with the key implications for public administration and management theory and practice.

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