Co-experience, co-production and co-governance : an ecosystem approach to the analysis of value creation

Strokosch, Kirsty and Osborne, Stephen P. (2020) Co-experience, co-production and co-governance : an ecosystem approach to the analysis of value creation. Policy and Politics, 48 (3). pp. 425-442. ISSN 0305-5736 (https://doi.org/10.1332/030557320X15857337955214)

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Abstract

This conceptual article explores the interplay between the participation of service users and third sector organisations and the related implications for value creation. It draws on public service logic, which uses value as a lens through which to view public service delivery and presents an ecosystem perspective to understand the interconnectivity and complexity of value creation. To illustrate the conceptual discussion, a contextual case study of the Scottish Social Security Agency and its services is presented. The analysis demonstrates that value creation is enabled and constrained by the congruence of goals among actors, the strategic direction and a participatory approach that combines ‘lived experience’ with expertise. The article adds to theory by understanding value creation from a systemic perspective, emphasising the interplay of participative processes and the wider societal context. For policy and practice, it suggests a change in how value is articulated, promised, created and measured.

  • Item type:Article
    ID code:86939
    Dates:
    Date
    Event
    24 April 2020
    Published
    1 April 2020
    Accepted
    Notes:© Bristol University Press and Policy Press Strokosch, K., & Osborne, S. P. (2020). Co-experience, co-production and co-governance: an ecosystem approach to the analysis of value creation. Policy & Politics, 48(3), 425-442. Retrieved Oct 12, 2023, from https://doi.org/10.1332/030557320X15857337955214
    Subjects:Social Sciences
    Political Science
    Department:Strathclyde Business School > Work, Organisation and Employment
    Depositing user: Pure Administrator
    Date deposited:12 Oct 2023 09:18
    Last modified:25 Apr 2024 01:36
    URI:https://strathprints.strath.ac.uk/id/eprint/86939
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