It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives

Osborne, Stephen P. and Strokosch, Kirsty (2013) It takes two to tango? Understanding the co-production of public services by integrating the services management and public administration perspectives. British Journal of Management, 24 (S1). S31-S47. ISSN 1045-3172 (https://doi.org/10.1111/1467-8551.12010)

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Abstract

We propose an important theoretical development for our understanding of the co-production of public services. It combines the insights from both public administration and services management theory to produce a novel typology of co-production. This clarifies its role at the operational and strategic levels, as well as its potential for transformational change in public services. Understanding co-production in this way provides a basis through which to explore a whole range of dimensions of co-production that were previously undifferentiated.

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