Why companies shouldn't shame employees who fall for hacking scams

Renaud, Karen (2021) Why companies shouldn't shame employees who fall for hacking scams. The Wall Street Journal. ISSN 1042-9840 (https://www.wsj.com/articles/employee-hacking-phis...)

[thumbnail of Renaud-WSJ-2021-Why-companies-shouldnt-shame-employees]
Preview
 Text. Filename: Renaud_WSJ_2021_Why_companies_shouldnt_shame_employees.pdf
Accepted Author Manuscript
License: Strathprints license 1.0
Download (120kB)| Preview

Abstract

When employees are shamed after a cybersecurity lapse, they often respond defensively by withdrawing or getting angry. Cybercriminals send many emails to an organization's employees, hoping to deceive them into clicking on a link or opening an attachment. Sometimes, an employee will do just that. It's what the organization does next that is so crucial.

ORCID iDs

Renaud, Karen ORCID logoORCID: https://orcid.org/0000-0002-7187-6531;
CORE (COnnecting REpositories)