Quality issues for the family business

Carlsen, J. and Getz, D. and Morrison, A.J.; Jones, E. and Haven-Tang, C., eds. (2006) Quality issues for the family business. In: Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives. CABI. ISBN 0851990118

Abstract

This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New Zealand, demonstrating that many family businesses do stress quality of business, product and service.

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• Item metadata

  Item type:	Book Section
  ID code:	8006
  Dates:	Date Event 2006 Published
  Subjects:	Social Sciences > The family. Marriage. Women Social Sciences > Commerce
  Department:	Strathclyde Business School > Hospitality and Tourism Management
  Depositing user:	Strathprints Administrator
  Date deposited:	26 Jun 2009 14:41
  Last modified:	11 Nov 2024 14:36
  Related URLs:	Publisher
  URI:	https://strathprints.strath.ac.uk/id/eprint/8006