Group support systems : concepts to practice

Ackermann, Fran and Eden, Colin; Kilgour, D. Marc and Eden, Colin, eds. (2020) Group support systems : concepts to practice. In: Handbook of Group Decision and Negotiation. Springer: Dordrecht, Cham, Switzerland. ISBN 978-3-030-12051-1

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Abstract

This chapter explores the use of group support systems (GSSs) for assisting managers who must negotiate the resolution of messy, complex, and/or strategic problems in order to achieve an agreed outcome. Specifically, the chapter reports and reflects upon an intervention involving social and psychological negotiation. Building on existing research in the area of GSSs (see "Group Support Systems: Past, Present and Future"), alongside research into the nature of failed decisions and knowledge of the processes of social and psychological negotiation, this chapter discusses how GSSs can be used to support and enhance social and psychological negotiation. In particular this chapter focuses upon a study of the use of a specific GSS to illustrate and explore a number of salient elements and their implications.