Group support systems : concepts to practice

Ackermann, Fran and Eden, Colin; Kilgour, D. Marc and Eden, Colin, eds. (2020) Group support systems : concepts to practice. In: Handbook of Group Decision and Negotiation. Springer Nature Switzerland AG, Cham, Switzerland, pp. 707-732. ISBN 9783030120511 (

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Group support systems have been in existence for 40 years and have been applied widely since their inception. One particular realm is using group support systems(GSSs) for assisting managers who must negotiate the resolution of messy, complex, and/or strategic problems in order to achieve an agreed outcome. Taking cognizance of concepts such as procedural justice and boundary objects,as well as the underlying features of GSS, an intervention involving social and psychological negotiation is presented and examined. The case intervention deals with two organizations needing to move from adversarial modus operandi to a more productive and collaborative mode in order for both to operate more effectively. The intervention is presented in a chronological manner allowing particular phases to be explored, considered alongside research into the nature of failed decisions, group behaviors, and social and psychological negotiation, and a number of salient elements and their implications for facilitators are provided.