Creating and Capturing Value at Work : Who Benefits? Part 1: Thematic Literature Review

Findlay, Patricia and Thompson, Paul and Cooper, Christine and Pascoe-Deslauriers, Rachelle (2017) Creating and Capturing Value at Work : Who Benefits? Part 1: Thematic Literature Review. CIPD, London. (

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How organisations create value and for whom are questions that in the fairly recent past have become much harder to answer clearly. The Great Recession, the growth of digital-age business models, and declining trust in corporations mean that the question of ‘who gains from work’ is now one which requires deep political, social, philosophical and academic debate. For the CIPD, this debate is central to our purpose of championing better work and working lives, and as such is an important one for the HR profession to take the lead in. This report examines how work generates value, and the capacity for organisations and individuals to benefit from work. In doing so, it highlights some real challenges and opportunities the HR profession faces when considering workplaces today. Creating value for financial stakeholders, employees and the community requires a balance which in many complex organisations is hard to reach. With this research we hope to highlight the challenge in understanding this balance, the business models and stakeholders involved, and the kinds of measures we can create to map the outcomes of work.