Rationalising the use of Twitter by official organisations during risk events : operationalising the social amplification of risk framework through causal loop diagrams

Comrie, E.L. and Burns, C. and Coulson, A.B. and Quigley, J. and Quigley, K.F. (2019) Rationalising the use of Twitter by official organisations during risk events : operationalising the social amplification of risk framework through causal loop diagrams. European Journal of Operational Research, 272 (2). pp. 792-801. ISSN 0377-2217

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    Abstract

    Communication of health risk events is a complex and challenging task. The advent of information and communication technology along with the following popularisation and widespread uptake of social media are reshaping the field of risk communication. Guided by key tenets of the Social Amplification of Risk Framework, this study developed a causal loop diagram, capturing the perceptions of professionals in health organisations regarding the role of Twitter during risk events. The aim of this paper is to explore the use of the causal loop diagram and its role with rationalising the use of Twitter in risk communication strategies. A key finding of the model is the central role of trust and its interrelationship with other factors during a risk event. A contribution is made to operational research through the novel use of soft system dynamics in risk communication, to risk communication through the investigation of the new medium Twitter and also to research on the Social Amplification of Risk Framework by providing a means through which to operationalise the framework.

    Creators(s): Comrie, E.L. ORCID logoORCID: https://orcid.org/0000-0002-8419-9189, Burns, C. ORCID logoORCID: https://orcid.org/0000-0002-5435-3114, Coulson, A.B. ORCID logoORCID: https://orcid.org/0000-0002-9534-1371, Quigley, J. and Quigley, K.F.;
    Item type:Article
    ID code:65347
    Keywords:OR in government, OR in societal problems, system dynamics, OR in health, operational research, social media, Twitter, risk communication, risk management, Management. Industrial Management, Business, Management and Accounting (miscellaneous)
    Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department:Strathclyde Business School > Management Science
    Strathclyde Business School > Work, Organisation and Employment
    Strathclyde Business School > Accounting and Finance
    Depositing user: Pure Administrator
    Date deposited:03 Sep 2018 14:31
    Last modified:23 Oct 2020 05:00
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/65347
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