Affective design using machine learning : a survey and its prospect of conjoining big data

Chan, Kit Yan and Kwong, C.K. and Clark, Ponnie and Jiang, Huimin and Fung, Chris K.Y. and Abu Salih, Bilal and Liu, Zhixin and Wong, Andy T.C. and Jain, Pratima (2018) Affective design using machine learning : a survey and its prospect of conjoining big data. International Journal of Computer Integrated Manufacture. ISSN 1362-3052

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Abstract

Customer satisfaction in purchasing new products is an important issue that needs to be addressed in today’s competitive markets. Consumers not only need to be solely satisfied with the functional requirements of a product, and they are also concerned with the affective needs and aesthetic appreciation of the product. A product with good affective design excites consumer emotional feelings so as to buy the product. However, affective design often involves complex and multi-dimensional problems for modelling and maximising affective satisfaction of customers. Machine learning is commonly used to model and maximise the affective satisfaction, since it is effective in modelling nonlinear patterns when numerical data relevant to the patterns is available. This article presents a survey of commonly used machine learning approaches for affective design when two data streams namely traditional survey data and modern big data are used. A classification of machine learning technologies is first provided which is developed using traditional survey data for affective design. The limitations and advantages of each machine learning technology are also discussed and we summarize the uses of machine learning technologies for affective design. This review article is useful for those who use machine learning technologies for affective design. The limitations of using traditional survey data are then discussed which is time consuming to collect and cannot fully cover all the affective domains for product development. Nowadays, big data related to affective design can be captured from social media. The prospects and challenges in using big data are discussed so as to enhance affective design, in which very limited research has so far been attempted. This article provides guidelines for researchers who are interested in exploring big data and machine learning technologies for affective design.

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