Conceptualizing agent-human interactions during the conversational search process
Azzopardi, Leif and Dubiel, Mateusz and Halvey, Martin and Dalton, Jeffery (2018) Conceptualizing agent-human interactions during the conversational search process. In: The Second International Workshop on Conversational Approaches to Information Retrieval, 2018-07-12 - 2018-07-12.
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Abstract
The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.
ORCID iDs
Azzopardi, Leif, Dubiel, Mateusz ORCID: https://orcid.org/0000-0001-8250-3370, Halvey, Martin ORCID: https://orcid.org/0000-0001-6387-8679 and Dalton, Jeffery;-
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Item type: Conference or Workshop Item(Paper) ID code: 64619 Dates: DateEvent12 July 2018Published25 May 2018AcceptedSubjects: Science > Mathematics > Electronic computers. Computer science Department: Faculty of Science > Computer and Information Sciences Depositing user: Pure Administrator Date deposited: 27 Jun 2018 10:25 Last modified: 04 Dec 2024 01:36 Related URLs: URI: https://strathprints.strath.ac.uk/id/eprint/64619