Conceptualizing agent-human interactions during the conversational search process

Azzopardi, Leif and Dubiel, Mateusz and Halvey, Martin and Dalton, Jeffery (2018) Conceptualizing agent-human interactions during the conversational search process. In: The Second International Workshop on Conversational Approaches to Information Retrieval, 2018-07-12 - 2018-07-12.

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    Abstract

    The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.

    Author(s):Azzopardi, Leif, Dubiel, Mateusz, Halvey, Martin ORCID logoORCID: https://orcid.org/0000-0001-6387-8679 and Dalton, Jeffery
    Item type:Conference or Workshop Item(Paper)
    ID code:64619
    Keywords:conversational search, Information retrieval, agent-human interaction, Electronic computers. Computer science, Human-Computer Interaction
    Subjects:Science > Mathematics > Electronic computers. Computer science
    Department:Faculty of Science > Computer and Information Sciences
    Depositing user: Pure Administrator
    Date deposited:27 Jun 2018 10:25
    Last modified:02 Nov 2019 01:10
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/64619
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