Doing Digital Inclusion : Health Handbook

Morrison, Ciarán and Rooney, Laura (2017) Doing Digital Inclusion : Health Handbook. Digital Health & Care Institute, Glasgow.

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12.6 million UK adults lack basic digital skills and 5.9 million have never used the internet before. People who do not use the internet, in comparison to those who don’t, tend to be older, poorer, and more likely to be disabled. These demographics are also at greater risk of poor health and tend to rely most heavily on the NHS. Health inequalities amount to over £5.5 billion in annual NHS healthcare costs. In 2014, 2% of the population reported digital interaction with the NHS Despite 98% of GP’s in England offer online booking 51% NHS Choices users are more confident in dealing with healthcare professionals, with 27% of users making fewer visits to their GP because of visiting the site.