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The future of digitally enabled health coaching : a proposed model

Kyfonidis, Charalampos and McGee-Lennon, Marilyn (2015) The future of digitally enabled health coaching : a proposed model. In: INTERACT 2015 Adjunct Proceedings: 15th IFIP TC. 13 International Conference on Human-Computer Interaction 14-18 September 2015, Bamberg, Germany. Contributions of the Faculty Information Systems and Applied Computer Sciences of the Otto-Friedrich-University Bamberg, 22 . University of Bamberg Press, pp. 387-398. ISBN 9783863093525

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Abstract

The epidemic of chronic diseases has started worrying health bodies. The costs of dealing with such a problem (time, money and personnel) are continuously increasing especially with an ageing population. This paper proposes a conceptual large scale digital health coaching intervention model that could be applied by any public health body to design, implement or rationalise digital health coaching solutions. The model aims to support the increase of patient empowerment and the decrease of costs by redistributing the available resources more efficiently across the whole eco-system with the use of Artificial Intelligence coaches. The model is not targeting the replacement of human presence by computers, but a coaching strategy that will enable, assist, promote interaction and help automate (where needed and possible) resource consuming processes.