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Using focus group method to identifying citizen requirements to Saudi mobile government services

Alotaibi, Sultan Refa D and Roussinov, Dmitri (2017) Using focus group method to identifying citizen requirements to Saudi mobile government services. In: 19th International Conference on e-Business and e-Government, 2017-03-14 - 2017-03-15.

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Abstract

Mobile government services implementation faces several challenges in developing countries. This paper studies some of those challenges in the context of Saudi Arabia. The study aims to investigate factors affecting m-government acceptance in Saudi Arabia, including ease of use, usefulness, service quality, trust, intention to use and users' satisfaction. Our investigation will help in integrating the m-government services in citizens' everyday life. We collected and analyzed our data from focus groups. These focus groups are from King Saud University and Imam Muhammed Bin Saud University, so the samples size are five and seven participants, respectively. We found that there are some factors to identifying citizen requirements to Saudi mobile government services. These services should be easy to use and not require too much effort. Also, these services must be fully trusted.