Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas

Sales, Adam and McDermont, Morag and Busby, Nicole and Rose, Emily and Kirk, Eleanor (2015) Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas. University of Bristol and University of Strathclyde, Bristol.

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The Advice, Conciliation and Arbitration Service (Acas) provides free and impartial information and advice to employers and workers on all aspects of workplace relations and employment law. It also provides an individual conciliation service aimed at helping both parties to an employment dispute reach a mutually acceptable solution without having to seek recourse to an Employment Tribunal. This report describes how individuals with workplace disputes who seek advice from Citizens Advice Bureaux (CABx) and the CAB advisers from whom they seek advice experience their interactions with Acas across a range of different services. The data presented was drawn from six research sites: three CABx in Scotland and three in England. Study participants comprise 134 workers, of whom 67 reported some interaction with Acas, as well as at least one adviser from each CAB bureau.


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