Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas
Sales, Adam and McDermont, Morag and Busby, Nicole and Rose, Emily and Kirk, Eleanor (2015) Citizens Advice Bureaux Clients and Advisers' Perceptions of Acas. University of Bristol and University of Strathclyde, Bristol.
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Abstract
The Advice, Conciliation and Arbitration Service (Acas) provides free and impartial information and advice to employers and workers on all aspects of workplace relations and employment law. It also provides an individual conciliation service aimed at helping both parties to an employment dispute reach a mutually acceptable solution without having to seek recourse to an Employment Tribunal. This report describes how individuals with workplace disputes who seek advice from Citizens Advice Bureaux (CABx) and the CAB advisers from whom they seek advice experience their interactions with Acas across a range of different services. The data presented was drawn from six research sites: three CABx in Scotland and three in England. Study participants comprise 134 workers, of whom 67 reported some interaction with Acas, as well as at least one adviser from each CAB bureau.
ORCID iDs
Sales, Adam, McDermont, Morag, Busby, Nicole ORCID: https://orcid.org/0000-0001-6564-7292, Rose, Emily ORCID: https://orcid.org/0000-0002-3719-6428 and Kirk, Eleanor;-
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Item type: Report ID code: 58782 Dates: DateEvent30 April 2015PublishedSubjects: Law Department: Faculty of Humanities and Social Sciences (HaSS) > Strathclyde Law School > Law Depositing user: Pure Administrator Date deposited: 24 Nov 2016 10:10 Last modified: 21 Oct 2024 00:14 URI: https://strathprints.strath.ac.uk/id/eprint/58782