Social identification explanation of quality commitment in service organizations : an empirical study

Demirbag, Mehmet and Sunil, Sahadev (2010) Social identification explanation of quality commitment in service organizations : an empirical study. In: British Academy of Management Conference 2010, 2010-09-14 - 2010-09-16, University of Sheffield.

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Abstract

This paper is an empirical study of social identification explanation of quality commitment in service organizations