Moving between groups and individuals using a DSS

Ackermann, Fran and Cropper, Steve and Eden, Colin (1992) Moving between groups and individuals using a DSS. Journal of Decision Systems, 1 (1). pp. 17-34. (

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This paper aims to explore how an « Ideas Management program », COPE, used by senior decision makers in a number of organisations, act as a Decision Support System. Based upon two extensive case studies of decision makers using the COPE system, rather than a more conventional DSS, benefits of this type of system for these decision makers are explored. These insights not only suggest some further characteristics worth bearing in mind during the design and development of DSSs, but also support a framework for creating DSSs focused on supporting managerial decision making. The characteristics include: the advantages of designing DSSs that do not disaggregate the decision maker's DSS from his interactions with groups or other individuals but rather aims to support it; the increase in effectiveness of incorporating social as well as analytical process within the DSS; and the role of qualitative rather than quantitative data as the source to the model base.