Project communication variables : a comparative study of US and UK industry perceptions

Murray, Michael and Tookey, John and Langford, David and Hardcastle, Cliff; Akintoye, A., ed. (2000) Project communication variables : a comparative study of US and UK industry perceptions. In: Proceedings of the 16th annual ARCOM conference. Association of Researchers in Construction Management (ARCOM), GBR, pp. 813-822. ISBN 0953416143

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Research undertaken at the Construction Industry Institute (CII) in the USA has indicated the need for project managers to focus their attention on six ‘Critical Communication Variables’ as a means of ensuring the fulfillment of time cost and quality targets. These variables refer to the accuracy, timeliness and completeness of information presented to participants, as well as the level of understanding, barriers to and procedures for project based communication. The findings and tools generated by the CII study have been used as part of case study based research examining construction projects in the Central Belt region of Scotland. In addition to the CII data collection tools employed, the Scottish study included semi-structured interviews as a means of contextualising the communication and decision-making taking place. This paper presents the results of this benchmarking exercise, and highlights significant issues that project team members need to improve upon in order to achieve the timeliness quality and cost required in today’s construction industry