Does choice deliver? Public satisfaction with the health service
Curtice, John and Heath, Oliver (2012) Does choice deliver? Public satisfaction with the health service. Political Studies, 60 (3). pp. 484-503. ISSN 0032-3217
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We examine how much the public say they want choice in the provision of public services, and how far perceptions of the amount of choice they feel they should and do have are related to satisfaction with public services. Our findings cast critical light on some of the claims made by both opponents and advocates of choice about the value the public place on choice. The claim of opponents that the public do not want choice is not supported. Citizens say they want choice and the more they say they want it the less satisfied they are with NHS hospital services. However, the claim that citizens value choice for its own sake is also not supported. Public perceptions of how much choice people have over which hospital they attend are not associated with service satisfaction once we take into account perceptions of how much patients are involved in their treatment.
| Creators(s): |
Curtice, John  ORCID: https://orcid.org/0000-0003-4029-8916 and Heath, Oliver;
| Item type: | Article |
|---|---|
| ID code: | 42738 |
| Keywords: | public opinion, public service reform, national health service, choice, public satisfaction , health service, Political theory, Sociology and Political Science |
| Subjects: | Political Science > Political theory |
| Department: | Faculty of Humanities and Social Sciences (HaSS) > School of Government and Public Policy > Politics Faculty of Law, Arts and Social Sciences > Government |
| Depositing user: | Pure Administrator |
| Date deposited: | 05 Feb 2013 15:00 |
| Last modified: | 24 Feb 2020 01:36 |
| URI: | https://strathprints.strath.ac.uk/id/eprint/42738 |
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