ISIR : informed sensitised intelligent response - a PSS conceptual design framework using service characteristics

Annamalai Vasantha, Gokula Vijayumar and Hussain, Romana and Lockett, Helen and Alcock, Jeffrey and kingston, Jennifer (2010) ISIR : informed sensitised intelligent response - a PSS conceptual design framework using service characteristics. In: APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services., 2010-10-11 - 2010-10-13.

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Abstract

This paper looks at ISIR - informed sensitised intelligent response - a PSS conceptual design framework using service characteristics