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A framework to inform PSS conceptual design by using system-in-use data

Hussain, Romana and Lockett, Helen and Annamalai Vasantha, Gokula Vijayumar (2012) A framework to inform PSS conceptual design by using system-in-use data. Computers in Industry, 63 (4). pp. 319-327. ISSN 0166-3615

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Both the Product-Service System (PSS) literature and industry express a need to close the design loop by using product-in-use data to inform PSS Conceptual Design. Nevertheless, how to actually accomplish this is largely unknown. This research makes use of the literature as well as findings from interviews and case studies with industry as the basis for a framework which could utilise system-in-use (rather than just product-in-use) data from in-service records and receiver needs regarding the use of large, capital-intensive, technical assets to generate solutions which could aid the conception of PSS at the Conceptual Design stage.