The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

Bolton, S.C. and Grugulia, I. and Vincent, S. and Leidner, R. (2010) The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)

Abstract

This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	28694
  Dates:	Date Event March 2010 Published
  Keywords:	emotional labour, workplace, labour process, emotional inteligence, Management. Industrial Management
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Strategy and Organisation
  Depositing user:	Ms Hilde Ann Quigley
  Date deposited:	08 Nov 2010 15:02
  Last modified:	14 Jul 2021 01:42
  Related URLs:	Event
  URI:	https://strathprints.strath.ac.uk/id/eprint/28694