Picture of offices in the City of London

Open Access research that is better understanding work in the global economy...

Strathprints makes available scholarly Open Access content by researchers in the Department of Work, Employment & Organisation based within Strathclyde Business School.

Better understanding the nature of work and labour within the globalised political economy is a focus of the 'Work, Labour & Globalisation Research Group'. This involves researching the effects of new forms of labour, its transnational character and the gendered aspects of contemporary migration. A Scottish perspective is provided by the Scottish Centre for Employment Research (SCER). But the research specialisms of the Department of Work, Employment & Organisation go beyond this to also include front-line service work, leadership, the implications of new technologies at work, regulation of employment relations and workplace innovation.

Explore the Open Access research of the Department of Work, Employment & Organisation. Or explore all of Strathclyde's Open Access research...

Strathprints

The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

Bolton, S.C. and Grugulia, I. and Vincent, S. and Leidner, R. (2010) The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)

Full text not available in this repository. Request a copy from the Strathclyde author

Abstract

This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

Item type: Conference or Workshop Item (Paper)
ID code: 28694
Keywords: emotional labour, workplace, labour process, emotional inteligence, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Strategy and Organisation
Depositing user: Ms Hilde Ann Quigley
Date deposited: 08 Nov 2010 15:02
Last modified: 17 Jan 2019 01:35
Related URLs:
URI: https://strathprints.strath.ac.uk/id/eprint/28694
Export data:
CORE (COnnecting REpositories)