The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work
Bolton, S.C. and Grugulia, I. and Vincent, S. and Leidner, R. (2010) The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)
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This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.
| Author(s): | Bolton, S.C., Grugulia, I., Vincent, S. and Leidner, R. | Item type: | Conference or Workshop Item(Paper) |
|---|---|
| ID code: | 28694 |
| Keywords: | emotional labour, workplace, labour process, emotional inteligence, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Strategy and Organisation |
| Depositing user: | Ms Hilde Ann Quigley |
| Date deposited: | 08 Nov 2010 15:02 |
| Last modified: | 16 Jan 2020 01:46 |
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| URI: | https://strathprints.strath.ac.uk/id/eprint/28694 |
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