The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work

Bolton, S.C. and Grugulia, I. and Vincent, S. and Leidner, R. (2010) The economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)

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Abstract

This paper discusses the economy of feelings: Emotional labour, 'soft' skills and emotional intelligence at work. It was presented as a special stream at the 2010 Annual International Labour Process Conference.

Creators(s): Bolton, S.C., Grugulia, I., Vincent, S. and Leidner, R.;
Item type:Conference or Workshop Item(Paper)
ID code:28694
Keywords:emotional labour, workplace, labour process, emotional inteligence, Management. Industrial Management
Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:Strathclyde Business School > Strategy and Organisation
Depositing user: Ms Hilde Ann Quigley
Date deposited:08 Nov 2010 15:02
Last modified:13 Jan 2021 03:01
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URI:https://strathprints.strath.ac.uk/id/eprint/28694
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