Complaint and switching intention after service failures: the role of affective commitment and complaint barriers

Brock, Christian and Ahlert, Dieter and Evanschitzky, Heiner (2008) Complaint and switching intention after service failures: the role of affective commitment and complaint barriers. In: AMA SERVSIG International Research Conference, 2008-06-05 - 2008-06-07.

Abstract

Focuses on complaint barriers and affective commitment following service failures.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	15806
  Dates:	Date Event 2008 Published
  Notes:	This conference paper has been published in: Proceedings of the AMA SERVSIG International Research Conference (2008), pp49-50, ISBN: 9780956112200 (This is a variant record)
  Subjects:	Social Sciences > Social Sciences (General)
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Mrs Jan Whiteford
  Date deposited:	03 Mar 2010 17:50
  Last modified:	11 Nov 2024 16:22
  Related URLs:	Event Strathprints record
  URI:	https://strathprints.strath.ac.uk/id/eprint/15806