Risky business: re-thinking the human in interactive service work

Bolton, S.C. and Houlihan, M.; Bolton, S.C. and Houlihan, M., eds. (2007) Risky business: re-thinking the human in interactive service work. In: Searching for the Human in Human Resource Management. Management, Work and Organisations . Palgrave, London, pp. 245-262. ISBN 978-0-230-01935-5

Abstract

Challenges the traditional way in which the management of people is often viewed solely within an economic framework by acknowledging that human relations are social, reciprocal, multi-dimensional and embedded in group and societal dynamics.

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• Item metadata

  Item type:	Book Section
  ID code:	13312
  Dates:	Date Event 2007 Published
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management Social Sciences > Sociology
  Department:	Strathclyde Business School > Strategy and Organisation
  Depositing user:	Professor Sharon C Bolton
  Date deposited:	09 Nov 2009 13:58
  Last modified:	11 Nov 2024 14:37
  Related URLs:	Publisher
  URI:	https://strathprints.strath.ac.uk/id/eprint/13312