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Unionism, non-unionism and workers' attitudes to representation in four call centres

Bain, P.M. and Taylor, P. and Gilbert, K. and Gall, G. (2004) Unionism, non-unionism and workers' attitudes to representation in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X

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Abstract

As trade unions have declined, a representation gap has appeared in British workplaces over the past two decades. In examining the nature of this gap and assessing current attempts to close it, this book draws on original research from the ESRC's prestigious Future of Work Programme. In this edited collection, some of the UK's leading employment relations researchers present insightful evidence of new developments in trade union and worker representation, focusing on key themes such as partnership, gender, and worker attitudes and organization in the 'knowledge economy'. This chapter focuses on unionism, non-unionism and workers' attitudes to representation in four call centres

Item type: Book Section
ID code: 7682
Keywords: trade unions, workers, call centres, human resource management, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
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Depositing user: Strathprints Administrator
Date Deposited: 08 May 2009 16:17
Last modified: 12 Mar 2012 10:47
URI: http://strathprints.strath.ac.uk/id/eprint/7682

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