Donnelly, M. and McLelland, C. and Shiu, E.M.K. (2002) Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In: Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM. Hong Kong Baptist University, 1034 -1041. ISBN 9628610767
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.
| Item type: | Book Section |
|---|---|
| ID code: | 9427 |
| Keywords: | key stakeholder groups, stakeholder, home care services, Scotland, service quality, Marketing. Distribution of products |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
| Department: | Strathclyde Business School > Marketing |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 26 Mar 2010 16:39 |
| Last modified: | 12 Mar 2012 10:51 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/9427 |
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