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Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland

Donnelly, M. and McLelland, C. and Shiu, E.M.K. (2002) Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In: Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM. Hong Kong Baptist University, 1034 -1041. ISBN 9628610767

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Abstract

This paper discusses two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland.

Item type: Book Section
ID code: 9427
Keywords: key stakeholder groups, stakeholder, home care services, Scotland, service quality, Marketing. Distribution of products
Subjects: Social Sciences > Commerce > Marketing. Distribution of products
Department: Strathclyde Business School > Marketing
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Depositing user: Strathprints Administrator
Date Deposited: 26 Mar 2010 16:39
Last modified: 17 Jul 2013 13:13
URI: http://strathprints.strath.ac.uk/id/eprint/9427

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