Evanschitzky, H. and Brock, C. and Kenning, P. and Blut, M. (2008) Complaint handling in the B2B sector. In: Proceedings of the AMA winter educators conference, 2008-02-15 - 2008-02-18, Austin Texas USA.
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This paper describes complaint handling in the B2B sector.
| Item type: | Conference or Workshop Item (Paper) |
|---|---|
| ID code: | 9350 |
| Notes: | AHR. Article published in German in DBW journal. |
| Keywords: | complaint, handling, B2B, sector, ama, austin, 2008, conference, Marketing. Distribution of products |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
| Department: | Strathclyde Business School > Marketing |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 02 Feb 2010 09:51 |
| Last modified: | 04 Oct 2012 17:21 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/9350 |
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