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Working for welfare in the grip of the iron chancellor: modernisation and resistance in the department of work and pensions

McCafferty, P.H. and Mooney, G. (2007) Working for welfare in the grip of the iron chancellor: modernisation and resistance in the department of work and pensions. In: New Labour/Hard Labour: Restructuring and Resistance inside the Welfare Industry. Policy Press, Bristol, United Kingdom, pp. 209-231. ISBN 9781861348333

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Abstract

This chapter explores the impact of New Labour's attempt to drive down welfare costs on one group of workers (the Department for Work and Pensions) at the very heart of service delivery.