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Leadership and storytelling: perspectives from senior hospitality management

O'Gorman, Kevin D. and Gillespie, Cailein H. (2008) Leadership and storytelling: perspectives from senior hospitality management. In: EuroCHRIE 2008 Congress, 2008-10-11 - 2008-10-14, Dubai, United Arab Emirates.

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Abstract

This paper presents initial findings on how twenty leaders, at the highest level in the international hospitality industry, use stories to create, disseminate and sustain corporate culture within their organisations. The paper focuses on a method for the application of hermeneutics and demonstrates, through analysing phenomenological interviews with leaders, that storytelling is an important strategic method of communication. Not only does the paper present insights on how storytelling is fundamental to leadership in the contemporary commercial hospitality industry it also reveals, through empirical research, how stories can be used as a data source.

Item type: Conference or Workshop Item (Paper)
ID code: 6486
Keywords: leadership, hermeneutics, storytelling, hospitality management, organisational behaviour, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Strategy and Organisation
Strathclyde Business School > Hospitality and Tourism Management
Depositing user: Dr Kevin O'Gorman
Date Deposited: 07 Jul 2008
Last modified: 15 Apr 2015 15:31
Related URLs:
URI: http://strathprints.strath.ac.uk/id/eprint/6486

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