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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the Physical Activity for Health Group based within the School of Psychological Sciences & Health. Research here seeks to better understand how and why physical activity improves health, gain a better understanding of the amount, intensity, and type of physical activity needed for health benefits, and evaluate the effect of interventions to promote physical activity.

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Improving the reliability of the customer order fulfilment process in a product indentification company

Turner, T.J. and Mendibil, K. and Bititci, U. and Daisley, P. and Breen, T.H.J. (2002) Improving the reliability of the customer order fulfilment process in a product indentification company. International Journal of Production Economics, 78 (1). pp. 99-107. ISSN 0925-5273

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Abstract

This paper explains how the improvement of a key business process in a manufacturing company can be interpreted in terms of reliability engineering concepts. A case study is presented to illustrate how a label manufacturer went about improving the performance of the customer order fulfilment process to satisfy demands from major customers. The activities carried out in the improvement programme can be described in terms of a simple reliability engineering framework involving the three steps of risk analysis, risk assessment and risk management being applied to the business process. The paper goes on to suggest that using a similar framework with all key business processes in an organisation could improve the overall reliability of the business.