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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Improving the reliability of the customer order fulfilment process in a product indentification company

Turner, T.J. and Mendibil, K. and Bititci, U. and Daisley, P. and Breen, T.H.J. (2002) Improving the reliability of the customer order fulfilment process in a product indentification company. International Journal of Production Economics, 78 (1). pp. 99-107. ISSN 0925-5273

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Abstract

This paper explains how the improvement of a key business process in a manufacturing company can be interpreted in terms of reliability engineering concepts. A case study is presented to illustrate how a label manufacturer went about improving the performance of the customer order fulfilment process to satisfy demands from major customers. The activities carried out in the improvement programme can be described in terms of a simple reliability engineering framework involving the three steps of risk analysis, risk assessment and risk management being applied to the business process. The paper goes on to suggest that using a similar framework with all key business processes in an organisation could improve the overall reliability of the business.