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Improving the reliability of the customer order fulfilment process in a product indentification company

Turner, T.J. and Mendibil, K. and Bititci, U. and Daisley, P. and Breen, T.H.J. (2002) Improving the reliability of the customer order fulfilment process in a product indentification company. International Journal of Production Economics, 78 (1). pp. 99-107. ISSN 0925-5273

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This paper explains how the improvement of a key business process in a manufacturing company can be interpreted in terms of reliability engineering concepts. A case study is presented to illustrate how a label manufacturer went about improving the performance of the customer order fulfilment process to satisfy demands from major customers. The activities carried out in the improvement programme can be described in terms of a simple reliability engineering framework involving the three steps of risk analysis, risk assessment and risk management being applied to the business process. The paper goes on to suggest that using a similar framework with all key business processes in an organisation could improve the overall reliability of the business.

Item type: Article
ID code: 4758
Keywords: business process management, process improvement, PFMEA, Economic Theory, Business, Management and Accounting(all), Economics and Econometrics, Management Science and Operations Research, Industrial and Manufacturing Engineering
Subjects: Social Sciences > Economic Theory
Department: Faculty of Engineering > Design, Manufacture and Engineering Management
Depositing user: Strathprints Administrator
Date Deposited: 13 Nov 2007
Last modified: 20 Oct 2015 12:01

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