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Improving the reliability of the customer order fulfilment process in a product indentification company

Turner, T.J. and Mendibil, K. and Bititci, U. and Daisley, P. and Breen, T.H.J. (2002) Improving the reliability of the customer order fulfilment process in a product indentification company. International Journal of Production Economics, 78 (1). pp. 99-107. ISSN 0925-5273

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    Abstract

    This paper explains how the improvement of a key business process in a manufacturing company can be interpreted in terms of reliability engineering concepts. A case study is presented to illustrate how a label manufacturer went about improving the performance of the customer order fulfilment process to satisfy demands from major customers. The activities carried out in the improvement programme can be described in terms of a simple reliability engineering framework involving the three steps of risk analysis, risk assessment and risk management being applied to the business process. The paper goes on to suggest that using a similar framework with all key business processes in an organisation could improve the overall reliability of the business.

    Item type: Article
    ID code: 4758
    Keywords: business process management, process improvement, PFMEA, Economic Theory, Business, Management and Accounting(all), Economics and Econometrics, Management Science and Operations Research, Industrial and Manufacturing Engineering
    Subjects: Social Sciences > Economic Theory
    Department: Faculty of Engineering > Design, Manufacture and Engineering Management
    Related URLs:
      Depositing user: Strathprints Administrator
      Date Deposited: 13 Nov 2007
      Last modified: 04 Sep 2014 15:14
      URI: http://strathprints.strath.ac.uk/id/eprint/4758

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