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Ringing the changes? Union recognition and organisation in call centres in the UK finance sector

Bain, P.M. and Taylor, P. (2002) Ringing the changes? Union recognition and organisation in call centres in the UK finance sector. Industrial Relations Journal, 33 (3). pp. 246-261. ISSN 0019-8692

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Abstract

The massive rise in UK call centre employment in recent years has been closely related to developments in the finance sector. This paper analyses these developments in order to contextualise the organisational experiences of unions in the sector. Recruitment activity in both hostile and compliant employer environments, and findings from the first national survey of call centre employees' attitudes towards trade unionism, are discussed, and the prospects for union recruitment and organisation are assessed.

Item type: Article
ID code: 4117
Keywords: call centres, work, employment, finance sector, trade unions, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 01 Oct 2007
    Last modified: 12 Mar 2012 10:40
    URI: http://strathprints.strath.ac.uk/id/eprint/4117

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