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Web based performance measurement systems: management implications

Bititci, Umit and Nudurupati, Sai (2002) Web based performance measurement systems: management implications. International Journal of Operations and Production Management, 22 (11). ISSN 0144-3577

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In order to respond proactively to the new emerging challenges, management requires up-to-date and accurate information on performance. Such performance measurement systems are still not common because there is not sufficient research focused on management implications of IT enabled performance measurement systems. This paper presents an empirical case study where a fully integrated IT enabled performance measurement system was implemented and its management implications studied. The paper concludes, based on a single case study, that if properly implemented, such systems would promote a proactive management style and greater confidence in management decisions.