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Innovation calling-components of the innovative organisation: a call centre perspective

Ball, P.D. and Busi, M. and Smith, M. and Van Der Meer, R.B. (2006) Innovation calling-components of the innovative organisation: a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21, Glasgow.

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Abstract

This paper examines the innovation calling-components of the innovative organisation from a call centre perspective.

Item type: Conference or Workshop Item (Paper)
ID code: 8657
Notes: AHR
Keywords: innovation, calling-components, organisation, call centre, Engineering design
Subjects: Technology > Engineering (General). Civil engineering (General) > Engineering design
Department: Strathclyde Business School > Management Science
Faculty of Engineering > Design, Manufacture and Engineering Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 16 Mar 2010 09:53
    Last modified: 19 Oct 2012 15:59
    URI: http://strathprints.strath.ac.uk/id/eprint/8657

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