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Open Access research that challenges the mind...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Innovation calling-components of the innovative organisation: a call centre perspective

Ball, P.D. and Busi, M. and Smith, M. and Van Der Meer, R.B. (2006) Innovation calling-components of the innovative organisation: a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21.

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Abstract

This paper examines the innovation calling-components of the innovative organisation from a call centre perspective.