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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs.

Strathprints serves world leading Open Access research by the University of Strathclyde, including research by the Strathclyde Institute of Pharmacy and Biomedical Sciences (SIPBS), where research centres such as the Industrial Biotechnology Innovation Centre (IBioIC), the Cancer Research UK Formulation Unit, SeaBioTech and the Centre for Biophotonics are based.

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Innovation calling-components of the innovative organisation: a call centre perspective

Ball, P.D. and Busi, M. and Smith, M. and Van Der Meer, R.B. (2006) Innovation calling-components of the innovative organisation: a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21.

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Abstract

This paper examines the innovation calling-components of the innovative organisation from a call centre perspective.