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What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. In: 9th International Conference of Industry, Engineering and Management Systems, 2003-03-17 - 2003-03-19.

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Abstract

Paper focusing on the degree of internal consistency between TQM and performance management systems using a semi-structured interview study.