Picture of a black hole

Strathclyde Open Access research that creates ripples...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of research papers by University of Strathclyde researchers, including by Strathclyde physicists involved in observing gravitational waves and black hole mergers as part of the Laser Interferometer Gravitational-Wave Observatory (LIGO) - but also other internationally significant research from the Department of Physics. Discover why Strathclyde's physics research is making ripples...

Strathprints also exposes world leading research from the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

Discover more...

Trade union responses to call centre offshoring

Taylor, P. and Bain, P.M. (2007) Trade union responses to call centre offshoring. In: Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. Scottish Left Review Press, pp. 80-95. ISBN 978-0-9550362-3-2

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

In looking at call centre work, where jobs are notoriously easy to shift from one place to the next according to the viscitudes of the global labour market, Taylor and Bain identify the limits of corporate hypermobility. In doing so they also point to room for internationalist inspired manoeuvre on the part of workers and give examples of trade union successes in the UK as well as the development of UNITES in India, a union representing call centre workers. Their argument is that modest successes which articulate solidarity between workers in different countries can influence the pattern of future organisation. Essentially, the scale of the internationalist task in unions needs to be broken down into practical goals made possible by internationalist thinking.