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World class computing and information science research at Strathclyde...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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Bear with me... - the problems of health and well-being in call centres

Baldry, C.J. and Taylor, P. and Bain, P.M. (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2

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Abstract

Arising from their work on Sick Building Syndrome in the mid 90s, Chris Baldry with colleagues at the University of Strathclyde, developed a model for analysing employee ill-health in offices. They have subsequently applied this model to the manifestations of ill-health particularly associated with work in call centres.