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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs.

Strathprints serves world leading Open Access research by the University of Strathclyde, including research by the Strathclyde Institute of Pharmacy and Biomedical Sciences (SIPBS), where research centres such as the Industrial Biotechnology Innovation Centre (IBioIC), the Cancer Research UK Formulation Unit, SeaBioTech and the Centre for Biophotonics are based.

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Bear with me... - the problems of health and well-being in call centres

Baldry, C.J. and Taylor, P. and Bain, P.M. (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2

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Abstract

Arising from their work on Sick Building Syndrome in the mid 90s, Chris Baldry with colleagues at the University of Strathclyde, developed a model for analysing employee ill-health in offices. They have subsequently applied this model to the manifestations of ill-health particularly associated with work in call centres.