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An investigation of employess job satisfaction: the case of hotels in Hong Kong

Lam, Terry and Zhang, H.Z. and Baum, T.G. (2001) An investigation of employess job satisfaction: the case of hotels in Hong Kong. Tourism Management, 22 (2). pp. 160-177. ISSN 0261-5177

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Abstract

High employee turnover in the hotel industry has become one of the major concerns for Hong Kong hotel managers. Many studies have found that turnover is related to job satisfaction, and the importance of job facets perceived by employees. The study examines the relationship between demographic characteristics of hotel employees and job satisfaction, and also examines the importance of job variables. The study findings show that there are significant differences between demographic variables of employees and the six Job Descriptive Index (JDI) categories. It is suggested that training and development programmes, particularly for newcomers and well-educated employees, and a total quality management approach may help improve job satisfaction with the job.

Item type: Article
ID code: 4078
Keywords: job satisfaction, demographics, hong kong, hotels, hospitality industry, Commerce, Development, Strategy and Management, Tourism, Leisure and Hospitality Management, Transportation
Subjects: Social Sciences > Commerce
Department: Strathclyde Business School > Human Resource Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 21 Sep 2007
    Last modified: 04 Sep 2014 14:38
    URI: http://strathprints.strath.ac.uk/id/eprint/4078

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