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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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An investigation of employess job satisfaction: the case of hotels in Hong Kong

Lam, Terry and Zhang, H.Z. and Baum, T.G. (2001) An investigation of employess job satisfaction: the case of hotels in Hong Kong. Tourism Management, 22 (2). pp. 160-177. ISSN 0261-5177

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Abstract

High employee turnover in the hotel industry has become one of the major concerns for Hong Kong hotel managers. Many studies have found that turnover is related to job satisfaction, and the importance of job facets perceived by employees. The study examines the relationship between demographic characteristics of hotel employees and job satisfaction, and also examines the importance of job variables. The study findings show that there are significant differences between demographic variables of employees and the six Job Descriptive Index (JDI) categories. It is suggested that training and development programmes, particularly for newcomers and well-educated employees, and a total quality management approach may help improve job satisfaction with the job.