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An investigation of employess job satisfaction: the case of hotels in Hong Kong

Lam, Terry and Zhang, H.Z. and Baum, T.G. (2001) An investigation of employess job satisfaction: the case of hotels in Hong Kong. Tourism Management, 22 (2). pp. 160-177. ISSN 0261-5177

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Abstract

High employee turnover in the hotel industry has become one of the major concerns for Hong Kong hotel managers. Many studies have found that turnover is related to job satisfaction, and the importance of job facets perceived by employees. The study examines the relationship between demographic characteristics of hotel employees and job satisfaction, and also examines the importance of job variables. The study findings show that there are significant differences between demographic variables of employees and the six Job Descriptive Index (JDI) categories. It is suggested that training and development programmes, particularly for newcomers and well-educated employees, and a total quality management approach may help improve job satisfaction with the job.