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'"All they lack is a chain" : Lean and the new performance management in the British Civil Service

Carter, Bob and Danford, Andy and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2011) '"All they lack is a chain" : Lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26 (2). pp. 83-97. ISSN 0268-1072

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Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.

Item type: Article
ID code: 35511
Keywords: human resources, performance management, public spending, clerical work, Management. Industrial Management, Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
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Depositing user: Pure Administrator
Date Deposited: 01 Nov 2011 13:20
Last modified: 27 Mar 2014 09:48
URI: http://strathprints.strath.ac.uk/id/eprint/35511

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