Carter, Bob and Danford, Andy and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2011) '"All they lack is a chain" : Lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26 (2). pp. 83-97. ISSN 0268-1072
Full text not available in this repository. (Request a copy from the Strathclyde author)Official URL: http://dx.doi.org/10.1111/j.1468-005X.2011.00261.x
Abstract
The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
| Item type: | Article |
|---|---|
| ID code: | 35511 |
| Keywords: | human resources, performance management, public spending, clerical work, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Human Resource Management |
| Related URLs: | |
| Depositing user: | Pure Administrator |
| Date Deposited: | 01 Nov 2011 13:20 |
| Last modified: | 12 Mar 2012 11:39 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/35511 |
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