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Performance measurement : a business process view

Bititci, Umit and Carrie, Allan and McDevitt, L (1997) Performance measurement : a business process view. In: IFIP WG 5.7 Working Conference on Modelling Techniques for Business Process Re-engineering and Benchmarking, 1997-01-01.

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Abstract

The Performance Management Process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The Performance measurement System is the information system which is at the hart of the Performance Management Process and it is of critical importance to the effective and efficient functioning of the Performance Management System. Research Identified two critical elements with respect to the content and structure of the Performance Measurement System, these are:- Integrity and Deployment. The Viable Systems Model (VSM) provides a framework for assessing the Integrity of the performance measurement system. The Reference Model developed for Integrated Performance Measurement Systems provides a framework against which performance measurement system can be designed and audited.