Bititci, Umit and Turner, Trevor and Bourne, M. (2001) Performance measurement: the comparison between a process and a model approach. International Journal of Business Performance Management, 3 (2/3/4). pp. 135-153.Full text not available in this repository. (Request a copy from the Strathclyde author)
This paper discusses and disseminates the results of a comparative study conducted by the researchers at Cambridge and Strathclyde, in order to develop a better understanding of the relative merits of their frameworks for performance measurement. The study focuses on a small manufacturing company, which used the process designed by the Cambridge group to design and implement a performance measurement system. The Reference Model developed by the Strathclyde group was then used to audit the company's performance measurement system. The paper concludes that the two approaches are complementary if a business process view of performance measurement is taken.
|Keywords:||performance management, audit, management process, Management. Industrial Management, Business and International Management, Strategy and Management|
|Subjects:||Social Sciences > Industries. Land use. Labor > Management. Industrial Management|
|Department:||Faculty of Engineering > Design, Manufacture and Engineering Management|
|Depositing user:||Pure Administrator|
|Date Deposited:||05 Sep 2011 12:21|
|Last modified:||22 Mar 2017 11:33|