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Performance measurement: the comparison between a process and a model approach

Bititci, Umit and Turner, Trevor and Bourne, M. (2001) Performance measurement: the comparison between a process and a model approach. International Journal of Business Performance Management, 3 (2/3/4). pp. 135-153.

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Abstract

This paper discusses and disseminates the results of a comparative study conducted by the researchers at Cambridge and Strathclyde, in order to develop a better understanding of the relative merits of their frameworks for performance measurement. The study focuses on a small manufacturing company, which used the process designed by the Cambridge group to design and implement a performance measurement system. The Reference Model developed by the Strathclyde group was then used to audit the company's performance measurement system. The paper concludes that the two approaches are complementary if a business process view of performance measurement is taken.

Item type: Article
ID code: 32927
Keywords: performance management, audit, management process, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Faculty of Engineering > Design, Manufacture and Engineering Management
Related URLs:
    Depositing user: Pure Administrator
    Date Deposited: 05 Sep 2011 13:21
    Last modified: 07 Dec 2013 01:42
    URI: http://strathprints.strath.ac.uk/id/eprint/32927

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