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No passage to India? Initial responses of UK trade unions to call centre offshoring

Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692

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Abstract

This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.

Item type: Article
ID code: 15285
Keywords: India, UK trade unions, call centres, call centre offshoring, Social Sciences (General)
Subjects: Social Sciences > Social Sciences (General)
Department: Strathclyde Business School > Human Resource Management
Depositing user: Professor Philip Taylor
Date Deposited: 17 Jan 2010 14:19
Last modified: 26 Mar 2015 19:36
URI: http://strathprints.strath.ac.uk/id/eprint/15285

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