Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692
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Official URL: http://dx.doi.org/10.1111/j.1468-2338.2007.00471.x
Abstract
This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.
| Item type: | Article |
|---|---|
| ID code: | 15285 |
| Keywords: | India, UK trade unions, call centres, call centre offshoring, Social Sciences (General) |
| Subjects: | Social Sciences > Social Sciences (General) |
| Department: | Strathclyde Business School > Human Resource Management |
| Related URLs: | |
| Depositing user: | Professor Philip Taylor |
| Date Deposited: | 17 Jan 2010 14:19 |
| Last modified: | 13 Mar 2012 22:36 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/15285 |
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