Picture of scraped petri dish

Scrape below the surface of Strathprints...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Explore world class Open Access research by researchers at Strathclyde, a leading technological university.

Explore

No passage to India? Initial responses of UK trade unions to call centre offshoring

Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692

[img] PDF (irj_471.pdf)
irj_471.pdf
Restricted to Registered users only

Download (148kB) | Request a copy from the Strathclyde author

Abstract

This article focuses on the first wave of call centre offshoring from the UK to India (2002-04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed.