Health and Social Care Workforce Survey : Experience, Opportunities and Attitudes to Digital Working – Summary Report

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Thomas, Jennifer (2026) Health and Social Care Workforce Survey : Experience, Opportunities and Attitudes to Digital Working – Summary Report. Digital Health & Care Institute, Glasgow. (https://doi.org/10.17868/strath.00095830)

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Abstract

This report summarises findings from an anonymised digital skills and experience survey conducted by DHI in April 2025 across a rural integrated Health and Social Care partnership. Ninety six respondents from both local authority and health service teams provided insights into their access to digital tools, digital work habits, confidence levels, and training needs. While most staff reported positive attitudes toward digital working and recognised the benefits of digital tools for efficiency and convenience, significant challenges remain. These include inconsistent device quality, connectivity issues, limited time for training, and complex or outdated systems. Respondents expressed strong demand for practical, role specific learning opportunities, particularly in basic IT skills, data literacy, and specialist systems. Differences between NHS and local authority staff highlight the need for tailored approaches to capability building. The report offers recommendations to strengthen infrastructure, expand training, improve organisational support, and foster a culture of digital innovation to enable effective digital transformation.

ORCID iDs

Thomas, Jennifer ORCID logoORCID: https://orcid.org/0009-0002-5454-7012;
CORE (COnnecting REpositories)