Understanding Experiences of Low-Paid Work in the Hospitality Sector Over Time

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McFadyen, Chirsty and Robertson, Laura and Gillan, Brodie and McHardy, Fiona and Hirvonen, Anna (2025) Understanding Experiences of Low-Paid Work in the Hospitality Sector Over Time. Fraser of Allander Institute, Glasgow.

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Abstract

This report explores the experiences of low-paid workers in Scotland’s hospitality sector, looking to understand the structural challenges and personal experiences in their employment. Conducted over three waves of longitudinal interviews from 2022 to 2024, the Serving the Project has captured the evolving realities of a group of hospitality workers’ lives within the context of rising living costs, job insecurity, and broader societal changes such as Brexit and COVID-19.

ORCID iDs

McFadyen, Chirsty ORCID logoORCID: https://orcid.org/0009-0002-7000-3867, Robertson, Laura, Gillan, Brodie, McHardy, Fiona and Hirvonen, Anna;
CORE (COnnecting REpositories)