Why companies shouldn't shame employees who fall for hacking scams

Renaud, Karen (2021) Why companies shouldn't shame employees who fall for hacking scams. The Wall Street Journal. (https://www.wsj.com/articles/employee-hacking-phis...)

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Abstract

When employees are shamed after a cybersecurity lapse, they often respond defensively by withdrawing or getting angry. Cybercriminals send many emails to an organization's employees, hoping to deceive them into clicking on a link or opening an attachment. Sometimes, an employee will do just that. It's what the organization does next that is so crucial.

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