Industry 4.0 : challenges and success factors for adopting digital technologies in airports

Tan, Jia Hao and Masood, Tariq (2021) Industry 4.0 : challenges and success factors for adopting digital technologies in airports. Other. arXiv.org, Ithaca, N.Y.. (https://doi.org/10.48550/arXiv.2112.14574)

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Abstract

With the advent of Industry 4.0 technologies in the last decade, airports have undergone digitalisation to capitalise on the purported benefits of these technologies such as improved operational efficiency and passenger experience. The ongoing COVID-19 pandemic with emergence of its variants (e.g. Delta, Omicron) has exacerbated the need for airports to adopt new technologies such as contactless and robotic technologies to facilitate travel during this pandemic. However, there is limited knowledge of recent challenges and success factors for adoption of digital technologies in airports. Therefore, through an industry survey of airport operators and managers around the world (n=102, 0.754

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