Future research on information technology in knowledge management

Sarka, Peter and Heisig, Peter and Caldwell, Nicholas H.M. and Maier, Anja M. and Ipsen, Christine (2019) Future research on information technology in knowledge management. Knowledge and Process Management, 26 (3). pp. 277-296. ISSN 1092-4604 (https://doi.org/10.1002/kpm.1601)

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Abstract

Over the past two decades, knowledge management (KM) and the use of information technologies (IT) has attracted increasing interest. IT is widely considered as a vital part of KM, providing means for knowledge creation, sharing, and capture. However, failures of KM in organizational practice are often attributed to an overemphasis of IT. Although KM and IT seem inextricably linked, research still struggles to identify a proper composition of the two. Via input from a global panel of KM experts from academia and practice (n = 222), we identify social software; consumerization (of knowledge); human factors; and the redesign of work, systems, and practices as future key research areas. These are contrasted with review papers proposing research in technologies aimed at supporting KM. On this basis, we present a future research agenda that should enhance the relationship between KM and IT, including their intersection through technology enablers.

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