Reforming HMRC : Making it Fit for the Twenty-First Century - First Stage Report

Sikka, Prem and Christensen, Michele and Christensen, John and Cooper, Christine and Hadden, Tom and Hargreaves, Deborah and Haslam, Colin and Ireland, Paddy and Morgan, Glenn and Parker, Martin and Pearson, Gordon and Picciotto, Sol and Veldman, Jeroen and Willmott, Hugh (2016) Reforming HMRC : Making it Fit for the Twenty-First Century - First Stage Report. [Report]

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    Abstract

    Her Majesty’s Revenue & Customs (HMRC) performs a vital task in collecting taxes, enforcing lax laws and delivering services to taxpayers. Against a background of reductions in resources, it has experienced considerable difficulties in meeting the service expectation of taxpayers and challenging organised tax avoidance. This policy paper investigates the difficulties and makes recommendations to strengthen HMRC and its public accountability.