A LEC'S progress three years on - the customers' verdict

Henderson, Alan and Wills, Elspeth (1995) A LEC'S progress three years on - the customers' verdict. Quarterly Economic Commentary, 20 (3). pp. 68-73. ISSN 2046-5378

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    Abstract

    This paper describes how one publicly funded body assessed its service levels among its client base, and discloses full results and trends over its first three years.