Quality improvement of general out-patient clinics in Hong Kong

Chan, C. M. and Wong, T. C.; (2014) Quality improvement of general out-patient clinics in Hong Kong. In: 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, THA, pp. 1062-1066. ISBN 9781479909865

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Abstract

In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients' satisfaction.

ORCID iDs

Chan, C. M. and Wong, T. C. ORCID logoORCID: https://orcid.org/0000-0001-8942-1984;