Picture of UK Houses of Parliament

Leading national thinking on politics, government & public policy through Open Access research

Strathprints makes available scholarly Open Access content by researchers in the School of Government & Public Policy, based within the Faculty of Humanities & Social Sciences.

Research here is 1st in Scotland for research intensity and spans a wide range of domains. The Department of Politics demonstrates expertise in understanding parties, elections and public opinion, with additional emphases on political economy, institutions and international relations. This international angle is reflected in the European Policies Research Centre (EPRC) which conducts comparative research on public policy. Meanwhile, the Centre for Energy Policy provides independent expertise on energy, working across multidisciplinary groups to shape policy for a low carbon economy.

Explore the Open Access research of the School of Government & Public Policy. Or explore all of Strathclyde's Open Access research...

Strathprints

The weakest link? Product market strategies, skill and pay in the hotel industry

Lloyd, Caroline and Warhurst, Chris and Dutton, Eli (2013) The weakest link? Product market strategies, skill and pay in the hotel industry. Work, Employment and Society, 27 (2). pp. 254-271. ISSN 0950-0170

Full text not available in this repository.Request a copy from the Strathclyde author

Abstract

There is a widely held assumption that product market strategies, skill and pay are linked. Supportive evidence is typically drawn from manufacturing and using quantitative analyses. Emergent research of the link in services is ambivalent and has methodological limitations. This article addresses this weakness. It compares the skills and pay of room attendants in upper and mid-market hotels using qualitative research. It finds that the link is weak, even decoupled. The findings suggest a reconceptualization is needed of the link in services and that interventions other than product market re-positioning are needed to deliver higher skills and better pay.

Item type:Article
ID code:48407
Keywords:hotel industry , hospitality, marketing, product market strategies, Management. Industrial Management, Organizational Behavior and Human Resource Management
Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:Strathclyde Business School > Work, Organisation and Employment
Depositing user: Pure Administrator
Date deposited:03 Jun 2014 14:51
Last modified:22 Mar 2019 03:42
URI:https://strathprints.strath.ac.uk/id/eprint/48407
Export data:
CORE (COnnecting REpositories)