The weakest link? Product market strategies, skill and pay in the hotel industry

Lloyd, Caroline and Warhurst, Chris and Dutton, Eli (2013) The weakest link? Product market strategies, skill and pay in the hotel industry. Work, Employment and Society, 27 (2). pp. 254-271. ISSN 0950-0170

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Official URL: https://doi.org/10.1177/0950017012460310

Abstract

There is a widely held assumption that product market strategies, skill and pay are linked. Supportive evidence is typically drawn from manufacturing and using quantitative analyses. Emergent research of the link in services is ambivalent and has methodological limitations. This article addresses this weakness. It compares the skills and pay of room attendants in upper and mid-market hotels using qualitative research. It finds that the link is weak, even decoupled. The findings suggest a reconceptualization is needed of the link in services and that interventions other than product market re-positioning are needed to deliver higher skills and better pay.

ORCID iDs

Lloyd, Caroline, Warhurst, Chris and Dutton, Eli

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Item metadata

Item type:	Article
ID code:	48407
Dates:	Date Event 2013 Published
Keywords:	hotel industry , hospitality, marketing, product market strategies, Management. Industrial Management, Organizational Behavior and Human Resource Management
Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:	Strathclyde Business School > Work, Organisation and Employment
Depositing user:	Pure Administrator
Date deposited:	03 Jun 2014 14:51
Last modified:	26 Feb 2021 03:56
URI:	https://strathprints.strath.ac.uk/id/eprint/48407

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