Perceptions and quality of care services : a cross-cultural service quality analysis in Europe

Demirbag, Mehmet and Weir, David T.H. (2003) Perceptions and quality of care services : a cross-cultural service quality analysis in Europe. In: 3rd Annual Conference of EURAM (European Academy of Management), 2003-04-03 - 2003-04-05.

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Abstract

This paper provides a cross-cultural service quality analysis in Europe of care services